Date: October 26, 2016
Organization: National Council on Aging Services, LLC
Location: Arlington, VA

NCOA seeks a Systems Administrator (SA) to be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This is a brand new position that reports to the Associate Director, Information Technology.

The SA will participate in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.

The IT Service Desk is the central point of contact for all in-house IT and server-side incidents and service requests. The role of the Systems Administrator is to provide tech support and education for all staff at NCOA. He/she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic environment providing services over the phone, through e-mail, and in person.

Server-side IT systems administration main duties and responsibilities

  • Critical responsibilities include managing the remotely-hosted enterprise hardware environment and to preserve the segregation of duties among enterprise IT staff and the target hardware environments
  • Provision/de-provision new user accounts
  • Maintain a first class level of customer service ensuring that all staff and external teams are supported in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Maintain corporate IDS/IDP policies, procedures and periodically collaborate with vendors to perform compliance testing
  • Responsible for the control, monitoring, reporting, and audit of user access to all enterprise assets
  • Responsible for monitoring resource consumption and performance degradation
  • Work well with managed hosting, co-located hosting, and Cloud environment

Internal service desk support main duties and responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows, OS X and Linux) and across a range of software applications
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving issues and restoring service as soon as possible
  • Install and configure new IT equipment and resolve incidents with printers, copiers and scanners
  • Continually upgrade different types of software and hardware, as needed
  • Provision/de-provision new user accounts
  • Maintain a first class level of customer service ensuring that all staff and external teams are supported in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Maintain corporate IDS/IDP policies, procedures and periodically collaborate with vendors to perform compliance testing
  • Responsible for the control, monitoring, reporting and audit of user access to all enterprise assets
  • Responsible for monitoring resource consumption and performance degradation
  • Work with outside vendors and assist in managing vendor contracts

Qualifications

  • Microsoft System Center Configuration Manager
  • Hyper-V Virtual Desktop Infrastructure (VDI)
  • Experience with WordPress (and associated plugins) Administration
  • Experience with Database Administration and Database concepts including encryption (PerconaDB, MySQL, etc.)
  • Experience with LAMP
  • Competent understanding of SSL and the various certificate options and significant experience supporting websites that must be delivered securely (SSL)
  • Experience with high volume traffic/usage leveraging load balancing strategies
  • Expertise with automated software source control systems (ex. SVN)
  • Expertise with automated software deployment methodologies (ex. Jenkins)
  • Experience with Cloud hosting (AWS and/or other)
  • Bachelor’s degree, with a technical major, such as engineering or computer science
  • 3-5 years of desktop support/system administration experience

Preferred experience/certifications

  • Competence in supporting Content Management System databases Competence with SQL
  • GIT/GITHUB
  • Microsoft Azure Virtual Machines/Microsoft Systems Center
  • Avaya IP Office
  • Preferred Certifications:
    • A+
    • Network+
    • Linux+
    • Microsoft Certifications

How to apply

Candidates are strongly encouraged to apply as soon as possible. The position will remain open until filled.  Applications, including a cover letter describing your interest and qualifications, your resume (in Word format), and where you learned of the position should be submitted to: ncoajobs@cessnasearch.com.