NCOA’s Center for Benefits Access seeks a Program Manager – Medicare to help us accomplish our mission to help professionals find and enroll Medicare beneficiaries into the benefits that allow them to remain healthy and improve the quality of their lives.

As the Program Manager, you will report to the Senior Director, National Center for Benefits Access and be NCOA’s knowledge expert on Medicare and other benefits programs for older adults. You will work independently and collaboratively with team members within and outside NCOA to develop and implement a national strategy to connect seniors with benefits and programs that address economic security. This is an outstanding opportunity to shape the future of NCOA’s work in this field. You will accomplish this by:

  • Building capacity among grantees and other community-based partners through technical assistance and training;
  • Developing innovative new programs and ensuring that business processes are in place to support them;
  • Conceptualizing, testing, and rolling out exciting new written and visual materials; and
  • Collaborating with NCOA staff and external partners to tell the story of these initiatives and our findings, and to raise up the voices of vulnerable older adults and the organizations that serve them.


  • Stay current on changes to Medicare and Medicare low-income programs rules, including federal changes to other benefit programs that affect the choices that Medicare beneficiaries can make about Medicare Advantage, Part D, Medigap and emerging forms of health insurance for people with Medicare.
  • Establish working relationships with key people at the Administration for Community Living (ACL), the Center for Medicare and Medicaid Services (CMS), State Health Insurance Assistance Programs (SHIPs), and key nonprofit organizations that have expertise on Medicare and related topics such as Medicaid and retiree health benefits.
  • Research, analyze, and keep up-to-date about information available through ACL and CMS and other reliable sources that can be used to improve the Center’s website, decision-support tools, and fact sheets.
  • Conceptualize, draft, and implement new digital tools, protocols, and other materials related to public benefits for people with Medicare.
  • Actively seek new ways to make the materials, best practices, and other findings of this initiative more accessible and useful to community-based organizations, advocates, and consumers.
  • Manage various program timelines to ensure timely completion of program deliverables.
  • Track, identify, and foster use of promising practices related to increasing older adult participation in Medicare Savings Programs, the Part D Low Income Subsidy, and other public benefits.
  • Contribute to, and may lead, grant proposal and report writing.
  • Engage and work with an expert panel and others who can help inform the work and recommend changes to improve access to benefits.
  • May require up to one week of travel per month.


  • Bachelor’s degree and a minimum of five years of related experience, or a Master’s degree and three years of related experience, or advanced degree (law, business, health policy) relevant to understanding complex eligibility rules and how they apply to consumers.
  • Experience working with Medicare, Medicare Savings Programs (MSP), Extra Help (LIS), Medicaid programs, and knowledge of key policy and programmatic issues related to those programs.
  • Experience working on aging issues is preferred; should have a deep commitment to the mission of NCOA.
  • Experience in program development and implementation strategies and group facilitation methods within the non-profit sector preferred.
  • Ability to think creatively and strategically as part of a team and within broad coalitions.
  • Ability to work independently in a fast-paced environment and to find creative solutions to challenges as they arise.
  • Proficiency in MS Office applications and a drive to learn new technological applications. Familiarity with social media platforms and design is a plus, but not required.
  • Experience working with diverse community groups and local and national programs.
  • Strong written and oral communication skills with both professional and consumer audiences.


  • Mission driven. You understand the big picture and can easily translate our objectives into social impact.
  • Customer oriented. Internal and external stakeholders respect you for your knowledge and abilities, and find you both approachable and responsive.
  • Autonomous and collaborative. While we work closely together, we trust you to exercise independent judgment, do your job well, and know when to seek guidance from senior staff.
  • Commitment to cultural competency. You have a personal approach that understands and values the individual and respects differences.
  • Highly organized. You have excellent organizational skills. You efficiently track the necessary details and effectively disseminate information.
  • Organization agility. You understand how organizations work, where to build relationships, and how to get results through other people.
  • Adaptable. You are able to anticipate and respond to change in a fast-paced environment on a daily basis and demonstrate a willingness to learn new ways of approaching your work to achieve better results.
  • Inquisitive. You like learning new things and like to collect and share information. You don’t wait for things to happen – you initiate action and make things happen.

How to apply

Simply email your resume to Aileen Hedden at with “NCOA- Program Manager, Medicare / 2016-2178 CW” as the subject of the email.

Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.